Frequently asked question

Through wire transfer to your registered bank account.

Your outstanding net amounts shall be transferred to your account within 30 days after any return period that may have been set out in your Terms of Sale has ended.

Based on your lead time.

Providing enough details on your products helps your potential buyers in making swift and confident purchase decisions which results in generating more sales and growing your business faster. It also helps us in providing efficient and competitive shipping services which in turn greatly contributes to the overall competitiveness of your product offerings.

HS Codes represent the international classification of your products according to the Harmonized System (HS) of tariff nomenclature, which is an internationally standardized system of names and numbers to classify traded products. We need the HS Codes of your products to be able to clear your shipments with the Customs authorities

Yes, by sending requirements to hello@buyersuppliers.com

Yes, for both price and stock levels

You can always edit the product price and availability. Any other changes can be requested from our support team by sending an email to hello@buyersuppliers.com

Your Buyer Suppliers General Trading CO. LLC ambassador is a trained marketing professional and comes from similar industries, they will advise product positioning, segmentation, campaign, and other marketing mix accordingly.

Yes. We do offer professional product photography services. Additional charges will be applied.

The images you may submit for your products have to be professionally shot and have proper lighting and clear background to be accepted on Buyer Suppliers General Trading CO. LLC. All images must have the following standard specifications: Image Resolution: 150 dpi. Aspect Ratio: 1:1 (Square shaped). Image Dimensions: Minimum 500 X 500 pixels. Image Background: Clear White (#fff).

By filling out the Product Catalogue Template and sending it by email to hello@Buyersuppliers.com. Our team will accordingly publish your content on www.buyersuppliers.com as part of our support services.

You can list as many products as you may have under as many relevant categories as may be reasonably needed.

Your account shall be activated within 7 working days of receiving the signed Vendor Agreement.

To become a seller on Buyer Suppliers General Trading CO. LLC you simply need to share the following documentation: (1) Company Trade license, MOU, Partners details (2) Company Trademark (If any) (3) Bank details (4) In some instances, we may also require (4.1) Company owner’s passport and ID (4.2) Company registration certificate (5) Your dedicated Account Manager will walk you through each step of the process and alert you to any documentation that is needed.

Any company with a valid trade license can be registered as a Vendor in Buyer Suppliers General Trading CO. LLC. Registration is a 2-step easy process: (1) Sign the Vendor Agreement. (2) Fill up the Product Catalogue Template

You shall receive your refunded amount anytime within 30 days from the date of approving your refund by Buyer Suppliers General Trading CO. LLC.

Your order will be returned at no extra cost to you, and your payment will be refunded accordingly.

Buyer Suppliers General Trading CO. LLC will ship the missed items to you or refund their value.

No. You cannot change the delivery address after an order has been placed. However, you may cancel and re-initiate a new order with the updated delivery information. We strongly recommend you keep your contact information updated at all times.

Our courier partner will contact you on the mobile number you had given at the time of placing the order. You may suggest an alternate schedule for receiving your order. However, 3 unsuccessful attempts to contact will result in the auto cancellation of your order and the amount refunded to your account after deducting the cancellation fee (if already paid).

(1) You may cancel the order until before the order has been dispatched by calling or writing to us at hello@Buyersuppliers.com (2) Cancelations after dispatching the order is not possible. Cancelations charged will be applicable i.e., 10% of the total invoice value.

That depends on the return reason as follows: (1) For orders returned for a reason not related to quality: Return shipping fees are paid by the Buyer. (2) For orders returned for quality-related issues other than damage during shipping: Return shipping fees are paid Buyer Suppliers General Trading CO. LLC.

A Standard 7 Day return policy applies. Our hassle-free return policy allows you easy access to our customer care and calls for processing your returns. Non-returnable Products. You do not have a right to return, replace or exchange products in respect of: (1) Products that are classified as hazardous materials or use flammable liquids or gases. (2) Products that have been used or damaged by you or are not in the same condition as you received them. (3) Any consumable product which has been used or installed. (4) Products with tampered or missing serial numbers; or (5) Products that fall under specific categories, including food, beverages, household goods, hygiene-related and personal care products, and certain baby products (e.g., tethers, diapers, hygiene tissues, feeding-related products).

Please consult our personal ambassador by phone call at +971 4 269 16 15 or email- hello@buyersuppliers.com

Please consult our personal ambassador by phone call at +971 4 269 16 15 or email at hello@buyersuppliers.com.

We adhere to the highest standards of payment security. Our Payment Gateway is 3D secured and is Visa verified and MasterCard secured. Your credit card details are not stored on our website. We accept all internationally accepted visa/master debit/credit cards issued in UAE/GCC.

The full order amount should be paid at the time of placing your order. Other payment options and trade finance facilities will be offered in the future.

Credit / Debit Cards (Visa/MasterCard). Bank Transfer (Bank A, Bank B). Digital and Mobile Wallets (PayPal and others).

You may order any quantities based on availability from any particular vendor and can freely mix and match different products from different vendors for the same order.

All delivery will be charged AED 15/per order/ Upto 5 kg of weight. Charges vary as per the size and location of delivery determined by the Courier partner.

It takes 2 – 5 business days to deliver the order within UAE. In the unlikely event of the product is not available, Buyer Suppliers General Trading CO. LLC reserves the right to cancel the order and refund the amount to the customer (if already paid) or suggest alternatives to the customer for a similar product.

Shipping cost is charged to the Buyer.

Yes, we can hold the stock for 7 days and can be collected from any of our retail distribution centers. Additional storage charges may applicable.

No. Delivery areas are limited to City limits only.

Yes. Currently we do deliver outside the UAE.

All global routes are supported by our courier partners.

Yes, you can request account deactivation by writing to us at hello@Buyersuppliers.com

(1) Click the “Forgot Password” link on the login page and enter your email address. (2) You’ll receive an email with a link to reset your password.

Yes, you can find our APP on Play Store and Apple Store.

(1) You are a legal entity duly registered in your jurisdiction. (2) You have a current trade license. (3) You provide proof of authorization for the individual who will be registering and using the Site. (4) You provide identification for the authorized person. (5) You can provide supporting bank details; and (6) You acknowledge and agree that for certain product categories, additional requirements might be applicable. (7) In order to register on the Site, you will need to provide us with certain information. Your registration to the Site may not be accepted if you do not provide us with the required information. (8) We reserve the right to decline any registration without further explanation. We reserve the right to undertake such checks as are necessary to verify your identity. (9) Once you have successfully completed registration, your registration shall continue for an indefinite period, subject to suspension or termination if the information provided doesn't match our or local Govt. standards.

(1) You have to provide your Govt. issued identification documents. (2) You are above the legal age for purchasing products in your country of residence; and (3) You are able to provide an address in the UAE or the Kingdom of Saudi Arabia (“KSA”) for the delivery of products. (4) You have to provide basic information about yourself like email id, date of birth, etc while registering.

No, there are no registration fees.

Yes, but you must be registered to avail EVA coins and other extraordinary buying and selling experiences from Buyer Suppliers General Trading CO. LLC.